Refund policy

We firmly believe we are not here on this earth to defraud or 'rip anyone off', so adhere to the policy that if you are not satisfied with your purchase we will do our best to make you a happy customer and exchange the product or refund your money.

We simply ask that you email us via keeneyedesigner@gmail.com referencing these points:

1. your purchase order number;

2. the particular items with issues;

3. issue details; 

4. photos attached of the product that clearly display any defect.

We appreciate this as it enables us to maintain a high level of quality control over our store's products and provide feedback to our suppliers. 

We generally do not ask you to return a product, but if you wish to exchange it, please mention this in the email and we will provide further details.

Anything bought through the checkout of the main Keen Eye Design website is protected by a 30-day 100% money-back guarantee. 

We truly hope that this helps you feel secure in shopping in our store and alleviates concerns about sizing or colour choices.