Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - your package will be shipped usually within 2-7 business days.
Any special promotional discount codes should be entered in the field provided on the checkout page during payment for them to be applied to the transaction.
Any Gift Cards purchased will be sent immediately after checkout to the email provided in the delivery information, so if you'd like to have the email sent directly to the recipient, please include this in the delivery information. Otherwise the Gift Card will be emailed to you personally and you may forward it to the recipient to use.
Yes, tracking numbers will be included and your order is fully trackable. You may be prompted to use the SHOP App for ease of tracking. This is totally optional, and you may track your order without the use of the SHOP App.
Shipping times:
Shipping time might vary depending on location, shipment method and other factors.
Average shipping time including processing is usually 5 to 10 business days, though this may vary depending on shipping provider and country.
If your order has not arrived in this time, feel free to contact us via keeneyedesigner@gmail.com with your order number.
Shipping cost:
Basic shipping rates vary according to the product.
Shipping rates to the US usually range from free shipping to $10 for a single product.
The rate for most single products shipping to and within USA will be a flat rate of $3.99USD.
Full cost of shipping for orders is clearly displayed during the checkout process.
Anything bought through the checkout of the main Keen Eye Design website is protected by a 30-day 100% money-back guarantee.
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing:
we have a 30-days Refund, Return & Exchange Policy, since the day item was received.
Eligibility:
To be eligible for a refund, we ask that you email us via keeneyedesigner@gmail.com referencing these points:
your purchase order number;
the particular items with issues;
issue details;
photos attached of the product that clearly display any defect.
We appreciate this as it enables us to maintain a high level of quality control over our store's products and provide feedback to our suppliers.
Returns:
We generally do not ask you to return a product, but if you wish to exchange it, please mention this in the email and we will provide further details.
For returns, please email keeneyedesigner@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
Refunds:
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
What if I choose the wrong size or colour?
We firmly believe we are not here on this earth to defraud or 'rip anyone off', so adhere to the policy that if you are not satisfied with your purchase we will do our best to make you a happy customer and exchange the product or refund your money.
We truly hope that this helps you feel secure in shopping in our store and alleviates concerns about sizing or colour choices.
Copy to clipboard
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.
